Important Update on Synnovis Cyberattack and Impact on Primary Care Services

Posted by: amandab - Posted on:

Dear Patients,

What Happened: On Monday, 3rd June, Synnovis, a partnership between SYNLAB, Guy’s and St Thomas’ NHS Foundation Trust, and King’s College Hospitals NHS Trust, experienced a ransomware cyber-attack. This has affected several NHS Trusts and primary care services in Southeast London.

Current Situation:

  • Guy’s and St Thomas’ NHS Foundation Trust, King’s College Hospital NHS Foundation Trust, and South London and Maudsley NHS Foundation Trust remain in a critical incident.
  • Oxleas NHS Foundation Trust, Lewisham and Greenwich NHS Trust, Bromley Healthcare, and primary care services in Southeast London are also affected.
  • An investigation is ongoing to understand the full impact of this incident.

What You Need to Do:

  • Emergency Care: Continue to access emergency services as usual by calling 999. For non-emergencies, use 111.
  • Appointments: Please attend your appointments as scheduled unless you are informed otherwise.
  • Check Your Results: It is crucial to check your test results through the NHS app or by contacting our reception directly. Due to the high volume of tests being returned untested, we cannot commit to contacting every patient affected. This includes some urgent tests. If your test was marked urgent and you haven’t heard anything back, please contact the practice.
  • Follow Up: If you have not received results for tests done on or after 3rd June, please contact the practice in about 8 to 12 weeks to review and arrange any necessary repeat tests.

Service Adjustments:

  • Routine Tests Paused: Most routine pathology tests in primary care have been paused to prioritise critical tests.
  • Phlebotomy Appointments: Non-urgent or routine blood tests for clinics linked to Synnovis services are postponed until further notice.

Staying Informed: We will provide regular updates about the impact on services and how you can continue to receive the care you need.

Our Apologies: We sincerely apologise for any inconvenience and uncertainty caused by this incident. We appreciate your understanding and patience during this time.

Spread the Word: Please share this information with family, friends, or neighbours who may not have access to online services.

You can review the latest information regarding the cyber-attack Synnovis cyber attack – NHS South East London (  .

Thank you. Addington Road Surgery