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Practice Charter

Practice Policy

As a patient your rights include:

  • Convenient access to health services free of charge and within maximum waiting times
  • Good quality care and environment based on best practice
  • Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age
  • To receive drugs and treatment as recommended by the National Institute for Health and Clinical
    Excellence (NICE) for use in the NHS if your doctor thinks it is appropriate for you
  • Decisions to be made in a clear way so you can understand how services are delivered
  • The right to be treated with dignity and respect
  • The right to privacy and confidentiality

Your responsibility as a NHS patient includes:

  • Treat NHS staff and other patients with respect.
  • Provide accurate information about your health.
  • Keep appointments or cancel in a reasonable time.
  • Follow the course of treatment which you have agreed with your GP.
  • Give feedback about the care you have received.
  • Take some personal responsibility of your own and of your family’s good health and wellbeing.

Non-Discrimination

The practice operates a non-discrimination policy where people will be treated as individuals and afforded courtesy and respect at all times. We will not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

Zero Tolerance

Rude or abusive behaviour towards our staff will not be tolerated. We will remove from the list anyone who is physically or verbally abusive towards any team member or other patients. We treat all patients with respect and expect the same in return.

Access to Records

If you wish to have access to your medical records you should make an application in writing to your doctor who will, if agreed, invite you for an appointment to view your notes. There is a charge for this service if your records have not been added to in the last 40 days and also a charge for any copies taken.

Data Protection

The practice is registered under the Data Protection Act. Your medical records are confidential and you have to give your signed consent to disclose information to third parties (including members of your family). The only exceptions to this are the provision of information when making a referral to another doctor or health professional or disclosure required by statute. Please be aware that ‘young people’ are entitled to privacy and may have to give consent if you ask for any medical information on their behalf.

Click here to download an information leaflet on how information about you helps us to provide better care.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Your Neighbourhood Professionals J & R Killick
© Neighbourhood Direct Ltd 2017
Addington Road Health Centre, Stanley House , 77 Addington Road, West Wickham, Kent , BR4 9BG
  • Telephone 020 8462 5771
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals J & R Killick
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