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Comments & Complaints

Patients' Comments

All members of our practice staff are happy to receive your comments. As a practice, we meet regularly to discuss ways of improving our service and would be pleased to have your constructive ideas.

Complaints Procedure

The practice has a system for dealing with your complaints. If you have a complaint about the service you have received from the doctors or any of the staff working in the practice, please let us know. You can:

• Address a complaint to the Practice Manager Mrs Merion Wood or any of the doctors

• Ask for an appointment with the Practice Manager

• Request a leaflet about our practice complaints procedure from reception

You can also send an email for the attention of the Practice Manager to

Broccg.addingtonroadsurgery@nhs.net

Or you may also contact NHS Bromley directly on 01689 866 544.

If you need any other advice or have further concerns please contact NHS England.

You can contact them on 0300 311 22 33 or by email: contactus@nhs.net

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

www.ombudsman.org.uk

Your Neighbourhood Professionals J & R Killick
© Neighbourhood Direct Ltd 2017
Addington Road Health Centre, Stanley House , 77 Addington Road, West Wickham, Kent , BR4 9BG
  • Telephone 020 8462 5771
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals J & R Killick
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