Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments up to 4 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 8462 5771.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

via eConsult – Contact Your GP Online

Patients can complete an eConsult to book a triage appointment to determine your needs.


Home Visits

Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.

If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.


Cancelling Your Appointment

When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.

A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.

If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively, you can call your practice to cancel your appointment.


Interpreting and Translation Support

The Practice has a professional translating service to offer translation for patients whose first language is not English.

The service can also provide a BSL interpreter to provide sign language for patients with
hearing difficulties.

Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.


eConsult

Contact Your GP Online